Frequently Asked Questions

Regional Cellars is an online based marketing company that focuses on the Australian wine market. Through the promotion of quality small wine producers we aim to help grow one of Australia’s best industries. This FAQ page is designed to answer some of the questions we are regularly asked. If you can’t find the answer you’re looking for here, please contact us directly at Regional Cellars through this link.

Who can purchase wines from Regional Cellars?

Anyone over the age of 18 with some form of credit or direct debit card can buy wine from us.

What is the smallest amount of wine I can buy?

Depending on the winery the minimum size of an order could be either a case, six pack, three pack or single bottle. Most wineries don't do single bottle sales due to the costs of freight and the most popular and cost effective amount is 12 bottles (a case). The smallest amount currently available is a 6 pack (6 bottles of wine).

Do I need to be at home for my delivery?

Yes, someone over 18 needs to be home to sign for delivery of your wine. Due to liquor licensing laws we are unable to deliver or leave wines if no one is home. You may find it easier to have your wine delivered to a commercial business address. If no one is home the wineries courier will leave a card for you to contact them and arrange a suitable time for delivery. We are not able to deliver wine to post office boxes.

What are the delivery costs?

Delivery is calculated once you have completed your shopping. You may check the delivery cost at the time where you enter in your delivery address, you may still continue shopping from here and re-calculate delivery again at any time. We prefer to show delivery as a separate charge, as there really is no such thing as “free delivery” it has to either be built into the wine price or charged separately as we do. We feel this is the fairest method of charging for delivery.

When ordering multiple cases of wine from a single winery Regional Cellars imposes a discount on the delivery costs, this may not show up in the payment screen but will be applied to the final transcation.

Some wineries also offer delivery specials from time to time. These specials will also be applied to your final payment amount but may not be visible until after the transaction is put through the shopping cart.

Ordering, Payments and Security

The Regional Cellars shopping cart uses a 5 step process that involves gathering your details so that we can safely process and deliver the wine of your choice.

Click on the “Checkout Now” button to enter the final checkout.

• Account and Contact Information – This is where you fill out your personal details and address so that we can make sure the product is delivered to the correct place. These details are kept on our database so they only ever need to be entered once. You can change your account details at anytime by going into your address book.
• Shipping Method – This is where you select a shipping method; Standard shipping (Aus Post) is the most popular choice. At this point you can either continue on to the payment screen or return to the main website.
• Payment Information – Here is where you enter the credit card details you would like to use for payment.
• Order Confirmation – Confirmation of your Billing address, Shipping address and Payment method will be need here. Make sure all the information is correct before you place your order.
• Order Received – This is the final page of the process, it contains all the information need in terms of a receipt. Click on the “printable receipt” link for a printer ready version to keep for your own records.

Wine quality and delivery Regional cellars prides itself in the prompt and reliable delivery of wine throughout Australia.

If you feel that the wine you have recieved is faulty or damaged please refer to our Refund Policy